Shipping policy

Processing & Delivery

  • Orders are typically processed within 3–5 business days after payment is confirmed.
  • After dispatch, estimated delivery typically takes 7–15 business days, depending on the destination, local courier operations, customs processing, and other delivery conditions.
  • All orders currently include free standard shipping.
  • Orders may be fulfilled from our own or partner fulfillment facilities located in United Kingdom, depending on product availability and the delivery destination.
  • Once your order has shipped, you will receive tracking information by email.
  • Depending on the destination, orders may be delivered by carriers such as DHL, FedEx, UPS, or local delivery partners. 

Order Cancellation

  • You may request cancellation within 5 minutes of placing your order.
  • Cancellation approval is subject to the processing status at our fulfillment center and is only applicable to credit card payments.

Returned to Sender

  • If an item is returned due to an incorrect or insufficient address:
    • A £8 restocking fee applies.
    • No refund will be issued if the package is destroyed and not returned to the warehouse.
  • If the package is refused or undeliverable after all delivery attempts:
    • Up to 50% of the purchase price will be charged as a resale/logistics fee.

  • Delivered Not Received

      • Delivered but Not Received Packages

      If your package is marked as delivered by the courier but you have not received it, please contact our team as soon as possible so we can assist you.

      We will review the case and provide the available resolution based on the circumstances. We will also handle any necessary carrier investigation and escalation on your behalf.

      Please note:

        • Once an order has shipped, delivery is handled by the shipping carrier.
        • If your package is marked as delivered but you have not received it, please contact our team as soon as possible so we can assist you.
        • We will handle any necessary carrier investigation and escalation on our end.


      • Incorrect or Incomplete Shipping Address

      Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

      If an order is delayed, lost, or undeliverable due to an incorrect or incomplete shipping address, we are not responsible for the loss of the package.

      However, we may offer a reshipment option under the following conditions:

      • A reshipment fee will apply to cover courier costs
      • This applies even if the original order included free shipping
      • The reshipment fee typically ranges from £6 – £12, depending on courier rates

      Reshipments will only be processed after:

      • Confirmation from the customer, and
      • Successful payment of the applicable reshipment fee

      We do not cover replacement, refund, or loss for orders shipped to addresses provided incorrectly at checkout.


      Pick-Up by Courier

      • Customers must track shipments and collect packages from the post office if needed.
      • If unclaimed, packages will be destroyed, and we are not liable for replacement or refund.

      Policy Acknowledgement

      By placing an order, customers acknowledge and agree to these shipping, delivery, and reshipment terms.